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The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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Table of Contents

Introduction
QUESTIONS & ANSWERS
THE BALDRIGE CRITERIA
Leadership (120 pts.)
Strategic Planning (85 pts.)
Customer Focus (85 pts.)
Measurement, Analysis, and Knowledge Management (90 pts.)
Workforce Focus (85 pts.)
Process Management (85 pts.)
Results (450 pts.)
ADDITIONAL READING

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