Authors. Sponsors. Foreword. Strategies for a Small Postal Business; E. Toime. Preface and Acknowledgments. Liberalization and the Universal Service Obligation. 1. Balancing Access and the Universal Service Obligation; M.A. Crew, P.R. Kleindorfer. 2. Pricing and Worksharing Discounts in the Postal Sector; E.B. de Villemeur, et al. 3. Access Pricing and Parcels Delivery; P. de Donder, et al. 4. Brand Loyalty and Limited Entry in Postal Markets; P. Burns, et al. 5. Reconciling Competition, Downstream Access, and Universal Service in Postal Markets; J.C. Panzar. Demand, Costs, and Productivity. 6. Econometrics of Mail Demand: A Comparison between Cross-section and Dynamic Data; C. Cazals, J.P. Florens. 7. The Productivity Analysis of Postal Services: A Global Comparison of Technical Efficiency and Total Factor Productivity; S. Maruyama, T. Nakajima. 8. On the Output Elasticity of the Activities of Post Office Counters in Italy; D.S. Gazzei, et al. 9. Delivery Cost Heterogeneity and Vulnerability to Entry; S. Bernard, et al. Strategy and Human Resources. 10. Is the Customer Always Right? Customer Relations and Postal Reform; M.S. Elcano, et al. 11. Employee Stock Ownership as a Human Capital Strategy for the United States Postal Service; A. Vegliante, et al. 12. Homeland Security Brings Ratepayer vs. Taxpayer to Center Stage; R.A.F. Reisner. 13. U.S. Postal Service Collective Bargaining: Is the Grass Greener on the other Side of Interest Arbitration? J.W. Sauber. International Postal Policy. 14. Exit, Voice and Postal Performance in Developing Countries; T. Walsh. 15. Extra-Territorial Offices of Exchange, the USO and International Trade: a Problem and a Solution; D. Campbell, et al. 16. Extraterritorial Offices of Exchange: Examining New Forms of Competition under the UPU Umbrella; L. Emerson, A. Alverno. Transition and Reform Issues. 17. Transformation at Deutsche Post World Net Using the Example of Socially Compatible Workforce Adjustment; W. Maschke. 18. The Cookie Jar Dilemma: Why the Principles Embedded in the European Postal Legislation Will Continue to Create Problems; M. van der Horst. 19. The New Directive on the Further Liberalization of Postal Markets in Europe; T. von Danwitz. 20. Market Results of Postal Reform in Germany: Current Trends; C. Schwarz-Schilling.
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