Competing in a modern business context: how big is the challenge? The total quality movement: where did it start? What does it mean? How does it affect business organisations? Origins of benchmarking and its meaning. Benchmarking: an encompassing tool. Benchmarking the strategic tool. Types of benchmarking. Benchmarking processes: choosing the perfect methodology. Data collection approaches. The translation of benchmarking to business results. Benchmarking and performance measurement: a positive link. Choosing partners for effective benchmarking. Benchmarking in special situations. Critical factors of benchmarking. How to avoid pitfalls. The benchmarking spectrum. Benchmarking in the future. Source of help and information.
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... highly recommended for both the beginner and the practitioner. - The Benchmark