Table of Contents

1. Fundamentals of Procurement 2. Specification Process 3. Quality Concepts and Practices 4. The Tendering Process 5. Supplier Selection and Evaluation 6. Procurement Methods 7. Strategic Partnerships and Outsourcing 8. Technology and eProcurement 9. Procurement of Services 10. Capital Goods Acquisition 11. Ethics and Ethical Issues 12. Performance Measures 13. Internal Customer and External Supplier Relationships 14. Introduction to Legal Issues 15. Bibliography 16. Index

About the Author

Ray Carter Ray is the Director of DPSS Consultants, (Developing People Serving the Supply Chain), which is an international training and development consultancy made up of 20 specialist consultants. He began his management career in the public sector and thereafter for a large food manufacturer in the UK. He graduated from Thames Polytechnic with a Masters Degree in Management Studies in 1981. His first book related to supply chain management was published in 1982 and has become a recommended text for a number of courses, including The Chartered Institute of Purchasing and Supply. This was followed by other titles, including People and Organisations and Policy Planning and Organisation. His latest title is Understanding Supply Chains, co-edited with Professor David Jessop. Ray has had numerous articles and papers published in journals such as Supply Management and the Center for Advanced Procurement's Praxis publication. Ray is also Chairman of the Procurement Best Practice Forum, which is made up of many large blue-chip organisations, the purpose of which is to identify and disseminate supply chain management best practices. Until 1991 Ray was Principal Lecturer in Supply Chain Management at the Business School, University of North London. In recent years, he has undertaken training and consultancy assignments for organisations such as Shell, Lucas Engineering and Systems, the Chartered Institute of Purchasing and Supply, BRC, Nederlandse Aardolie Maatschappij.B.V, Abu Dhabi Company for Onshore Oil Operations (ADCO), UK Intervention Board, Ericsson, British Aerospace, Marconi, BBC, Magnox, Ordnance Survey, ChevronTexaco and Shell International BV. Ray has worked in many locations, including the Far East, the Middle East, South America, Europe and Africa. The majority of these events have been related to strategic issues in relation to supply chain management and procurement. Steve Kirby Steve is a self-employed Supply Chain trainer and consultant. His early purchasing and supply career was spent working in a purchasing capacity for a number of companies in the West Midlands all involved in the heavy engineering sector. From 1979 until 2002 he was a senior lecturer at Sandwell College in the West Midlands and specialised in teaching all levels of CIPS provision from Certificate level up to Graduate Diploma. His particular specialisation was 'pure' purchasing modules with Stores and Inventory subjects as a secondary specialisation. From 1990 onwards, he was programme manager of CIPS courses aimed both at part-time and full-time students, the latter courses providing Steve with much experience of students from overseas, particularly from Arab countries and sub-Saharan Africa. Steve is currently a visiting lecturer at Thames Valley University, teaching CIPS programmes at both Foundation and Professional levels. He is chief examiner for the CIPS Advanced Certificate module of Preparing and Managing Contracts and acts as a 'contract' examination invigilator for CIPS. Steve is Senior Purchasing Tutor for Cheltenham Tutorial College. In this last capacity, he gives distance learning support to students at all levels of CIPS provision and has written study materials for the college. In recent years, Steve has had articles published on the 'Students' page of 'Supply Management' (CIPS journal). Steve has also recently provided supply chain training in the private sector for Consignia (now Royal Mail) and has carried out CIPS-related training, on behalf of DPSS, for ShellExpro Ltd. in both Nigeria and Aberdeen. He has also provided CILT training for BMMI Ltd. in Bahrain and has recently completed an ongoing contract involving interviewing NHS supplies staff, in various parts of the UK, to identify training needs on behalf of PASA. Steve also acts as a private tutor for school students specialising in general business studies, French and History.