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Practical Speech User Interface Design
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Table of Contents

Introduction
Foundations of Speech User Interface Design
A Focus on Research-Based Design Guidance
Organization of this Book
Summary
References

Speech Technologies

Speech Recognition
Speech Production
Speech Biometrics
Summary
References

Key Concepts in Human Language and Communication

Implicit Linguistic Knowledge
Phonology
Coarticulation
Prosody
Conversational Discourse
Conversational Maxims
Grammaticality
Discourse Markers
Timing and Turntaking
Social Considerations in Conversation
Summary
References

Self-Service Technologies

Service Science
Call Centers
Technology Acceptance and Readiness
Satisfaction with and Adoption of SSTs
Relationship of IVR to Other SSTs
Waiting for Service
Service Recovery
Consequences of Forced Use of SSTs
Summary
References

The Importance of Speech User Interface Design

User Acceptance of Speech IVR Applications
Location on the "Hype Cycle"
The Disciplines of SUI Design and the SUI Design Team
The Consumers of SUI Design
Major SUI Objectives
The Components of SUI Usability
The Power of the SUI
Summary
References

Speech User Interface Development Methodology

Concept Phase
Requirements Phase
Design Phase
Development Phase
Test Phase
Deployment Phase
Tuning Phase
Sample Design Documents
Summary
References

Getting Started: High-Level Design Decisions

Choosing the Barge-In Style
Selecting Recorded Prompts or Synthesized Speech
SUI Personality and Persona
Deciding Whether to Use Audio Formatting
Using Simple or Complex Speech Recognition
Adopting a Concise or Verbose Prompt Style
Allowing Only Speech Input or Speech plus Touchtone
Choosing a Set of Global Navigation Commands
Deciding Whether to Use Human Agents in the Deployed System
Choosing a Help Mode or Self-Revealing Contextual Help
Summary
References

Getting Specific: Low-Level Design Decisions

Creating Introductions
Avoiding Poor Practices in Introductions
Getting the Right Timing
Designing Dialogs
Constructing Appropriate Menus and Prompts
Tips for Voice Spelling
Confirming User Input
Summary
References

From "Hello World" to "The Planets": Prototyping SUI Designs with VoiceXML

Sample 1: Hello World!
Some VoiceXML Concepts
Sample 2: Hello Worlds
Sample 3. Adding More Complex Features to Hello Worlds
Sample 4. Even More Features
Using Breaks to Fine-Tune Timing
Using an Application Root Document
Summary
References

Final Words

I Appreciate Your Patience
Please Hold for the Next Available Research
Thanks for Reading, Goodbye!
Index

About the Author

James R. Lewis is a Senior Human Factors Engineer with IBM Software Group in Delray Beach, Florida.

Reviews

"Whether you are a scholar looking to study various aspects related to the use of speech recognition technology in interactive systems or a practitioner working on designing and implementing interactive speech recognition technology, Lewis's book is definitely your starting point. It can also be used as a companion while implementing speech technologies."
-Avi Parush, ergonomics in design, July 2013

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