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A member of the PH OD Series! Volume II clarifies the concept of process consultation as a viable model of how to work with human systems as defined in the previous volume, Process Consultation: Its Role in Organization Development (19 69), and introduces modifications and new ideas that elaborate on and have evolved beyond the material in the first volume. Included are such topics as cultural rules of interaction; initiating and managing change; intervention strategy; tactics and style; and emerging issues in process consultation.
I. INTRODUCTION AND OVERVIEW. 1. Managers and Consultants as Helpers. 2. What Is Process Consultation? 3. What Is "Process"? II. SIMPLIFYING MODELS OF HUMAN PROCESSES. 4. Intrapsychic Processes-ORJI. 5. Cultural Rules of Interaction. 6. Initiating and Managing Change. III. THE CONSULTING PROCESS IN ACTION. 7. Who Is the Client? 8. Intervention Strategy. 9. Intervention Tactics and Style. 10. Toward a Typology of Intervention. 11. Emerging Issues in Process Consultation.