I. INTRODUCTION AND OVERVIEW. 1. Managers and Consultants as Helpers. 2. What Is Process Consultation? 3. What Is "Process"? II. SIMPLIFYING MODELS OF HUMAN PROCESSES. 4. Intrapsychic Processes-ORJI. 5. Cultural Rules of Interaction. 6. Initiating and Managing Change. III. THE CONSULTING PROCESS IN ACTION. 7. Who Is the Client? 8. Intervention Strategy. 9. Intervention Tactics and Style. 10. Toward a Typology of Intervention. 11. Emerging Issues in Process Consultation.