Christine Urquhart was a full-time member of staff in the Department of Information Studies, Aberystwyth University. Since retiring from full-time teaching she has continued to pursue her research interests. Dr Faten Hamad is an Assistant Professor in the Library and Information Science Department, University of Jordan. Dr Dina Tbaishat is an Assistant Professor at the University of Jordan, Library and Information Science Department. Alison Yeoman was formerly a Research Officer in the Department of Information Studies, Aberystwyth University and is now an independent researcher. With contributions from: Sally Burford, Catherine M. Burns, Karen Colbron, Adam Euerby, Fernando Loizides, Aekaterini Mavri, Paula Ormandy and Cristina Vasilica.