Table of Contents

Part A: Introduction to Professional Communication1 Why Effective Communication Matters2 Exploring the Communication Process3 Principles of Professional CommunicationPart B: Interpersonal Communication4 Active Listening5 Engaging and Meeting with Families6 Intercultural Communication7 Communication Using Digital Technologies and Social MediaPart C: Workplace Communication8 Approaches to Workplace Communication9 Working in Teams10 Meetings and Making Decisions11 Working with and Leading ChangePart D: Bringing It All Together12 Difficult Conversations

About the Author

Marianne Fenech, Senior Lecturer and Director of Early Childhood, University of Sydney Marianne Fenech has over 10 years experience managing and leading services for families and young children, and since 2004, has lectured and conducted research on quality early childhood education. She is a strong advocate for children and the early childhood teaching profession. She has led a number of submissions to federal government departments on early childhood policy and is Chair of the NSW/ACT Early Childhood Teacher Education Council and the National Early Childhood Teacher Education Network. Jennifer Ribarovski, Managing Director of JR Education Consulting Services Jennifer Ribarovski is the Managing Director of JR Education Consulting and has over thirty years experience in the education and care sector. Jennifer has trained authorised officers across Australia to assess against the National Quality Standard, and has developed curriculum and support documents to assist educators in their pedagogical journey. She has taught in preschools, early childhood centres, public schools, at universities and has a wealth of experience in translating educational theory into practice. Along with her consulting practice, Jennifer currently teaches at and provides consultancy services to Sydney University in both the undergraduate and postgraduate early childhood degree.