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Professional Office Procedures [With CDROM]

For courses in Professional Office Procedures. Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
Product Details

Table of Contents

Table of Contents 1. Workplace Skills and Responsibilities2. Working Effectively: Time Management and Interaction with Colleagues3. The Written Word4. Oral Communications5. Processing the Mail6. Computers in the Office7. Information and Records Management: Filing 8. Meetings and Conferences9. Business Travel10. Business Terminology11. The Office Environment and Design12. Seeking Employment13. The Interview and Job Offer14. Career Advancement to Management15. Diversity in the Workplace: Understanding those You Work With16. Stress Management17. Business Etiquette18. Tips of the Trade Software Applications UnitAppendix

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