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Professional Practice in Human Service Organisations


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Table of Contents

List of tables Introduction 1. Understanding organisations 2. Leadership in human service organisations 3. Scoping the context 4. Recording and report-writing 5. Information development and management in human service organisations 6. Building and maintaining professional relations 7. Supervision and support 8. Managing conflict 9. Power and advocacy 10. Administrative ethics in human service organisations 11. Preparing for and dealing with complaints 12. Professional ethics and ethical reasoning References Index

About the Author

Catherine McDonald is Professor, and Christine Craik, Linette Hawkins and Judy Williams all are lecturers in the Social Work program at RMIT University.

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