Table of Contents

PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY1. The unique nature of the health care environmentGary Williams2. Frameworks for communicationSuzanne Robertson-Malt & Ysanne B Chapman3. Culture, diversity and communicationMaria Carbines, Sue Lim & Annette Mortensen4. Communication across the lifespanBeryl Buckby & Kerry Anne McBainPART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT5. Interprofessional communicationBeryl Buckby & Susan Gordon6. Communication within the organisationJohn Solas7. Communicating with the communityJennifer Chamberlain-Salaun, Karen Francis & Jane MillsPART 3: ETHICAL AND SUPPORTIVE COMMUNICATION8. Safety and quality in clinical communicationNicholas Ralph & Clint Moloney 9. Confidentiality, privacy and communicationNarelle Biedermann10. Advocacy and the health professional roleSophia Couzos11. Managing conflictLee StewartPART 4: COMMUNICATION LITERACY12. Education and health literacyLouise Young13. Academic writing and communication skillsJessica H. Stone14. Working with electronic forms of communicationNicholas Ralph

About the Author

Professor Melanie Birks, RN, PhD, BN, Med is Head of Nursing, Midwifery and Nutrition, School of Nursing and Midwifery, JCU Townsville Professor Ysanne Chapman RN, PhD, MSc (Hons), BEd (Nsg), GDE, DNE, DRM is Adjunct Professor, James Cook University Ms Jenny Davis, RN, RM, MMid, BApp Sci (Nsg), BHIM (Hons), GDip Crit Care, GDip Periop, GCert HEd, CertIV T&A, is Project Manager, Innovation, Policy and Research, Benetas Support Office