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Acknowledgements, Preface, About the author, Part one -- Strategic focus;1. Values, brand and target market position;2. Developing the plan;3. Asking some difficult questions; Part two -- Leadership;4. Leadership and management;5. Managing change;6. Managing partners and CEOs;7. Team and departmental leadership;8. Professional managers; Part three -- Making sense of the figures;9. Profitability -- the underlying drivers;10. KPIs;11. Team profitability;12. Making sure everyone understands the figures;13. Working capital management;14. Understanding your firm's cost base;15. Information;16. Conclusion.
Andrew Otterburn is a leading law firm management consultant who has advised around 250 firms of solicitors and barristers chambers in the UK and Ireland. He has undertaken extensive consultancy work for the Law Society of England & Wales, the Legal Services Commission and the Ministry of Justice. He is vice chair of the Executive Committee of the Law Management Section and a founding member of the Law Consultancy Network.