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The Program Management Office Advantage
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Table of Contents

Contents

ACKNOWLEDGMENTS

INTRODUCTION

PART I. OVERVIEW

Chapter 1. DEFINING THE PROGRAM MANAGEMENT OFFICE

Chapter 2. JUSTIFYING THE PROGRAM MANAGEMENT OFFICE

Chapter 3. THE PROGRAM MANAGEMENT OFFICE IN THE ORGANIZATION

PART II. THE CENTRAL ORGANIZER

Chapter 4. CUSTOMER MANAGEMENT

Chapter 5. VENDOR MANAGEMENT

Chapter 6. COMMUNICATIONS MANAGEMENT

Chapter 7. PROJECT OFFICE MANAGEMENT

Chapter 8. PROJECT KNOWLEDGE MANAGEMENT

Chapter 9. PROJECT MANAGEMENT TRAINING

Chapter 10. PROJECT RESOURCE MANAGEMENT

PART III. PROCESSES

Chapter 11. PROJECT SELECTION

Chapter 12. CONTROLLING PROJECT PROGRESS

Chapter 13. PROGRAM MONITORING AND CONTROL

Chapter 14. PROJECT AUDIT

Chapter 15. SYSTEMS TO DRIVE THE PMO

PART IV. A BUSINESS DIVISION

Chapter 16. ESTABLISHING A PMO

Chapter 17. IMPLEMENTING A PMO

Chapter 18. LEADERSHIP IN A PMO

Chapter 19. CAREERS WITHIN A PMO

PART V. CONCLUSION

Chapter 20. FINAL THOUGHTS ON PMO

APPENDICES

Appendix A. SAMPLE PMO BUSINESS PLAN

Appendix B. SAMPLE PROJECT OFFICE TEMPLATES

Appendix C. SAMPLE PMO CHARTER

Appendix D. SAMPLE PMO INTEGRATION PLAN

References

Index

About the Authors

About the Author

Lia Tjahjana worked in the Project Management industry in Australia for 7 years and is currently completing a Master of Liberal Arts in Management at Harvard University. She has a Master of Engineering Science in Project Management and a Bachelor of Civil Engineering from the University of New South Wales in Sydney.

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