Preface vii 1. Project Management Overview 1 2. Project Management Growth: Concepts and Definitions 17 3. Organizational Structures 31 4. Organizing and Staffing the Project Office and Team 41 5. Management Functions 59 6. Management of Your Time and Stress 81 7. Conflicts 95 8. Special Topics 111 9. The Variables for Success 127 10. Working with Executives 143 11. Planning 155 12. Network Scheduling Techniques 183 13. Project Graphics 205 14. Pricing and Estimating 215 15. Cost Control 233 16. Trade-off Analysis 253 17. Risk Management 263 18. Learning Curves 281 19. Contract Management 293 20. Quality Management 317 21. Modern Developments in Project Management 333 22. Situational Exercises 341 23. Project Management Crossword Puzzles 371 24. PMP (R) and CAPM (R) Exam Review 405 25. Challenging and Engaging Questions and Exercises 489
HAROLD KERZNER, Ph.D., is Senior Executive Director forProject Management at the International Institute for Learning,Inc. (IIL), a global learning solutions company that conductstraining for leading corporations throughout the world. He is theauthor of Project Management: A Systems Approach to Planning,Scheduling, and Controlling, Eleventh Edition and other bookson project management. FRANK P. SALADIS, PMP, is a senior consultant and trainerfor the International Institute for Learning, Inc. (IIL), and isthe originator of International Project Management Day, a day ofrecognition for project managers held during November of each year.Mr. Saladis is the author of the book Positive Leadership inProject Management, based on his popular series of articlespublished by allPM.com, and coauthored several books with Dr.Harold Kerzner. Mr. Saladis was awarded the 2006 Linn StuckenbruckPerson of the Year Award by the Project Management Institute. He isa past president of the PMI New York City Chapter and was the chairof the PMI Education and Training Special Interest Group through2009.