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The Project Manager's Communication Toolkit

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Table of Contents

Communication: Challenges and Opportunities for Project Managers Communication Concepts Text Based Plans, Reports, Messages and Presentations Project Charter Statement of Work Project Initiation Document Project Kickoff Meeting Agenda Project Management Plan Scope Management Plan Schedule Management Plan Cost Management Plan Human Resource Management Plan Communication Management Plan Change Management Plan Defect Management Plan Quality Management Plan Risk Management Plan Other Supporting Plans Change Request Document Status Report Meeting Agenda and Meeting Minutes document Project Closure Report Lessons Learnt Document Email Etiquette MS PowerPoint Charts, Graphs and Diagrams Gantt chart Flowchart S Curve Column Chart Resource Histogram Run Chart Pareto Chart Cause and Effect Diagram Pie Chart Control Chart Organization Chart Work Breakdown Structure (WBS) Decision Tree Diagram Additional Project Schedule Reporting Tools Tables and Matrices Responsibility Assignment Matrix (RAM) Role and Responsibility Matrix Communication Matrix Project Team Roster Risk Probability Impact Matrix Risk Register Requirement Traceability Matrix (RTM) Quality Matrix Issue Log Project Dashboard Pivot Table Conclusion and Case Studies

About the Author

Shankar K. Jha, PMP, has more than 12 years of managerial experience at various levels and more than 7 years experience as a project and program manager working with some big multinational and Fortune 100 companies. Over the last 6 years, Shankar has anchored and imparted trainings on project management topics to a large number of project managers, team leads, resource managers and other employees of his company and those of the clients. Shankar began his career in project management with one of the most respected Indian multinational companies where he successfully managed process improvements, value addition initiatives, knowledge management and quality improvement initiatives apart from managing the client projects. Later on he moved on to work with an American multinational where he managed projects, programs and engagements for a Fortune 100 client. His process improvement initiatives in the PMO of Galaxy, Ingenix (a UHG company) were highly appreciated. Shankar holds an undergraduate degree (Bachelor of Technology in Mining Engineering) from a premier and nationally renowned institute (ISM, Dhanbad) in India. He kept on updating his knowledge by acquiring various relevant certifications and by attending training programs in-house as well as from outside. He is a member of American Management Association and he has been member of Project Management Institute and Institute of Engineers (India) in the past. Currently Shankar is working for Cognizant Technology Solutions (a Fortune 1000 company), before this, he has worked for Tata Steel (world's second most geographically diversified steel producer and world's top 5 steel producer) and Infosys Technology Ltd (India's most respected and valuable company for many years and # 2 Software Services company in India).


The Project Manager's Communication Toolkit is a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques. --Nancy Couture, V. P. Enterprise Intelligence, Ingenix

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