TABLE OF CONTENTS

Notes on contributors

Foreword

Part I From Public Management to Governance

Understanding public management and governance

Tony Bovaird and Elke Loeffler

The changing context of public policy: local, national and international trends
Tony Bovaird and Elke Loeffler

The changing role of public spending
Peter M. Jackson

Public sector reforms across OECD countries
Edwin Lau and Nick Manning

Public management and governance developments in non-OECD countries
George Larbi

Behavioural approaches to public management and governance

Janne Kalucza and Caroline Fischer

Part II Public Management

Strategic management and marketing in public service organizations
Tony Bovaird

Contracting and partnering for public services
Carsten Greve and Andrew Erridge

Conceptual revolutions in public financial management
Jim Chan and M.A. Zhiming

Human resource management in public service organisations
Adrian Ritz and Eva Knies

Public services and management in the digital age
Veiko Lember and Joep Crompvoets

Performance measurement and management in public sector organizations
Geert Bouckaert and Wouter van Dooren

Process and quality management in public service organizations
Kuno Schedler and Utz Helmuth

Regulatory inspection and public audit
Slobodan Tomic

Part III Public Governance

Public governance for public value
Elke Loeffler

Partnership working across public and private sectors
Tony Bovaird and Erik-Hans Klijn

Management at ‘arm’s length’: executive agencies and public bodies
Sandra van Thiel

Managing ‘wicked problems’ through complex adaptive governance networksChris Koliba and Joop Koppenjan

Innovation in public governance and management

Jacob Torfing

E-governance: concept, practice and ethics
Arman Behrooz and Albert Meijer

Understanding public leadership
Jean Hartley

Citizen engagement
Elke Loeffler and Steve Martin

Co-production of public services and outcomes
Elke Loeffler

Managing risk and resilience in the public domain

Tony Bovaird and Elke Loeffler

Transparency in government
Alisdair Roberts

Changing equalities: politics, policies and practice
Rachel Ashworth

Ethical considerations in the public sector: What is acceptable behaviour?
Howard Davis, Suzanne Piotrowski and Lois Warner

Evidence-informed policy and practiceAnnette Boaz and Sandra Nutley

Part IV … and finally

Public management and governance: the future?
Tony Bovaird and Elke Loeffler

Index

About the Author

Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham and Chief Executive of Governance International. He has published widely in strategic management, public policy evaluation, and public services management.

Elke Loeffler is Senior Lecturer and Director of Strategic Partnerships (CPRL) at the Open University and Director of Governance International. She has published widely in public governance, quality management in the public sector and user and community co-production of public services.

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Table of Contents

About the Author