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Quality Ini Audiology
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Table of Contents

1. Quality: The Next Frontier - What is Quality? - Why Quality Matters 2. The Three Essentials of Quality - Effectiveness - Efficiency - Emphasis on Results 3. Quality in the Clinic 4. Quality in the Front Office 5. Quality in the Business Suite Appendix: Clinical Best Practices

About the Author

Brian Taylor, Au.D. is currently the Director of Practice Development & Clinical Affairs for Unitron. He is responsible for all best practice initiatives and customer loyalty programs for Unitron in the United States. Over the past 20 years he has dispensed hearing aids in both retail and medical settings, including Rockford Clinic and Sonus. Prior to his current position, he was the Director of Professional Development for Amplifon and served as their Global Training Manager in Milan, Italy. Dr. Taylor has written and lectured extensively on several topics, including practice management and evidence-based hearing aid selection and fitting approaches. Brian holds an Au.D from Central Michigan University and a master's degree in Audiology from the University of Massachusetts-Amherst. He currently resides in Minneapolis.

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