Table of Contents

Part 1: Managing QualityChapter 1: Quality Throughout HistoryChapter 2: The Development of Quality ManagementChapter 3: Defining QualityChapter 4: Quality for the CustomerPart 2: Quality EssentialsChapter 5: Key Quality ConceptsChapter 6: Defining, Planning for, Controlling, Assuring, and Delivering QualityChapter 7: Leading a Quality TeamChapter 8: Quality EngineeringChapter 9: Auditing QualityChapter 10: Statistics for QualityPart Three: Quality MovementsChapter 11: Total Quality ManagementChapter 12: Quality Standards -- ISO 9000 and MoreChapter 13: Six SigmaChapter 14: The Cost of QualityChapter 15: The Capability for Quality: CMM and CMMIChapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) ManufacturingPart Four: Practical Quality ManagementChapter 17: Challenges and LeadershipChapter 18: Practical Quality for Projects and ProgramsChapter 19: Global Quality in the 21st CenturyFinal ExamAnswers to Quiz, Mid-Term Exam, and Final Exam QuestionsList of Acronyms and GlossaryResources for LearningIndex

About the Author

Sid Kemp (San Antonio, TX), is a leading expert in project management for information technology and telecommunications implementations. His company, Quality Technology and Instruction, provides a custom project management methodology to businesses, government agencies, and educational organizations. He has assisted Fortune 500 companies and government agencies in the deployment of new technology, and developing custom project management methodologies. Mr. Kemp has more than 15 years of experience in IT and telecommunications, and has authored 5 textbooks for use in courses and corporations. He has been teaching a seminar on Project Management for Information Technology for three years.