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Preface 1, Basic concepts of Quality, Quality Management and the ISO regulatory frameworks 2, How we think about quality and how to achieve quality 3, Managing quality using ISO 9000 4, Managing quality in practice using the process approach Appendices Planning, documenting and measuring quality: QMS forms and processes Making the Case for Quality
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
"Written in a simple, easy to read style, this book will appeal to those who are serious about the value-add of a quality management system. The book consists of seven sections presented in a logical and progressive order, with informative chapter summaries." Paul Harding Managing Director SAQI, e-Quality Edge South Africa