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Quality Matters

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About the Author

Robert Schwartz is senior lecturer in the Department of Political Science at the University of Haifa. His articles have appeared in Journal of Public Administration, Research and Theory, and Journal of Public Policy, among others. John Mayne is an independent consultant, who, until recently, was at the Office of the Auditor General where he led efforts at developing practices for effective performance measurement, managing for results, and performance reporting in the government of Canada. He has authored numerous articles and edited five books in the areas of program evaluation, public administration, and performance monitoring.

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