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Quality with CDROM
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For undergraduate-level courses in Quality.Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying excel-based computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.
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Table of Contents

I. SETTING THE STAGE. 1. Quality Basics. 2. Quality Advocates. 3. Quality Improvement: Problem Solving. II. CONTROL CHARTS FOR VARIABLES. 4. Statistics. 5. Variable Control Charts. 6. Process Capability. 7. Other Variable Control Charts. III. CONTROL CHARTS FOR ATTRIBUTES. 8. Probability. 9. Quality Control Charts for Attributes. IV. EXPANDING THE SCOPE OF QUALITY. 10. Reliability. 11. Advanced Topics in Quality: DOE, QFD. 12. Quality Costs. 13. Product Liability. 14. Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldrige Award, and Six Sigma. 15. Benchmarking and Auditing. Appendices. Glossary. Answers to Selected Problems. Bibliography. Index.

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