I. SETTING THE STAGE. 1. Quality Basics. 2. Quality Advocates. 3. Quality Improvement: Problem Solving. II. CONTROL CHARTS FOR VARIABLES. 4. Statistics. 5. Variable Control Charts. 6. Process Capability. 7. Other Variable Control Charts. III. CONTROL CHARTS FOR ATTRIBUTES. 8. Probability. 9. Quality Control Charts for Attributes. IV. EXPANDING THE SCOPE OF QUALITY. 10. Reliability. 11. Advanced Topics in Quality: DOE, QFD. 12. Quality Costs. 13. Product Liability. 14. Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldrige Award, and Six Sigma. 15. Benchmarking and Auditing. Appendices. Glossary. Answers to Selected Problems. Bibliography. Index.