Kay Ann Cassell received her BA from Carnegie
Mellon University, her MLS from Rutgers University, and her PhD
from the International University for Graduate Studies. She has
worked in academic libraries and public libraries as a reference
librarian and as a library director. Ms. Cassell is a past
president of Reference and User Services Association of ALA and is
active on ALA and RUSA committees. She is the editor of the journal
Collection Building and is the author of numerous articles and
books on collection development and reference service. She was
formerly the Associate Director of Collections and Services for the
Branch Libraries of the New York Public Library where she was in
charge of collection development and age-level services for the
Branch Libraries. She is now a Lecturer and Director of the MLIS
Program in the School of Communication, Information and Library
Studies at Rutgers, the State University of New Jersey.
Uma Hiremath is Executive Director at the Ames
Free Library, Massachusetts. She was Assistant Director at the
Thayer Public Library, Massachusetts; Head of Reference at the West
Orange Public Library, New Jersey; and Supervising Librarian at the
New York Public Library where she worked for five years. She
received her MLS from Pratt Institute, New York, and her PhD in
political science at the University of Pittsburgh.
A tool for library school students, new librarians, the public
library reference desk, or anyone needing a general resource about
providing information services and recommended tools of the trade …
A well-written, readable work that is worth adding to a general
ready-reference collection or a library student’s bookshelf."" —
Journal of Electronic Resources in Medical Libraries
”Library school students will benefit from reading the book
cover-to-cover, and the most diligent of them will remember it as
an important component of their education ... The book is an
irreplaceable source that can be recommended as an essential item
for any library’s professional collection."" — Collection Building
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