Catalytic government - steering rather than rowing; community-owned government - empowering rather than serving; competitive government - injecting competition into service delivery; mission-driven government - transforming rule-driven organizations; results-orinted government - funding outcomes, not inputs; customer-driven government - meeting the needs of the customer, not the bureaucracy; enterpirsing government - earning rather than spending; anticipatory government - prevention rather than cure; decentralized government - from hierarchy to participation and teamwork; market-orinted government - leveraging change through the market; putting it all together.
David Osborne, managing partner of The Public Strategies Group, has served as an advisor to Vice President Al Gore, a consultant to America's public sector managers and a counselor to leaders worldwide. He lives in Essex, Massachusetts.
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