Introduction. Module I: Clarifying Your Purpose. Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy. Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations. Principle 3. Anticipatory Government: Prevention Rather Than Cure. Module II: Enhancing Your Performance. Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs. Principle 5. Competitive Government: Injecting Competition into Service Delivery. Principle 6. Enterprising Government: Earning Rather Than Spending. Module III: Shifting Your Locus of Control. Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork. Principle 8. Community-Owned Government: Empowering Rather Than Serving. Module IV: Increasing Your Leverage. Principle 9. Catalytic Government: Steering Rather Than Rowing. Principle 10. Market-Oriented Government: Leveraging Change Through the Market.
DAVID OSBORNE is a managing partner of the Public Strategies Group, a consulting firm that helps public organizations develop and implement long-term change strategies. He is the author or co-author of three books: Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). VICTOR COLON RIVERA is the founder and president of VCR-OI Consulting Group, Inc., and a partner of Outplacement International, Inc. He is a former southwestern regional human resource manager for Westinghouse Electric and director of personnel for the New York City Board of Education.