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Preface ix Acknowledgements xiii About the Author xvii Chapter 1 Why Management Failed 1 Chapter 2 What s Your Management Model? 27 Chapter 3 Coordinating Activities: From Bureaucracy to Emergence 53 Chapter 4 Making and Communicating Decisions: From Hierarchy to Collective Wisdom 85 Chapter 5 Setting Objectives: From Alignment to Obliquity 119 Chapter 6 Motivating Employees: From Extrinsic to Intrinsic Motivation 145 Chapter 7 Four Models of Management 173 Chapter 8 The Change Agent s Agenda 205 Chapter 9 The Leader s Agenda 225 Epilogue Broadening the Debate on Reinventing Management 251 Notes 263 Index 283
Julian Birkinshaw is Professor and Chair of Strategy and Entrepreneurship at the London Business School. He has PhD and MBA degrees in Business from the Richard Ivey School of Business, University of Western Ontario, and a BSc (Hons) from the University of Durham. He was awarded an Honorary Doctorate by the Stockholm School of Economics, 2009. Professor Birkinshaw's main area of expertise is in the strategy and management of large multinational corporations, and on such specific issues as corporate entrepreneurship, innovation, subsidiary-headquarters relationship, knowledge management, network organizations, and global customer management. He is the author of ten other books, including Giant Steps in Management (2007), Inventuring: Why Big Companies Must Think Small (2003), Leadership the Sven-Goran Eriksson Way (2002) and Entrepreneurship in the Global Firm (2001), and over seventy articles in such journals as Harvard Business Review , Sloan Management Review , Strategy Management Journal and Academy of Management Journal . He is active as a consultant and executive educator to many large companies, including Rio Tinto, SAP, GSK, ABB, Ericsson, Kone, Petrofac, WPP, Bombardier, Sara Lee, HSBC, Akzo Nobel, Roche, Thyssen Krupp, UBS, PWC, Coloplast, BBC, Unilever and Novo Nordisk. In 1998 the leading British Management magazine Management Today profiled Professor Birkinshaw as one of six of the "Next Generation of Management Gurus". He is regularly quoted in international media outlets, including CNN, BBC, The Economist , the Wall Street Journal , and The Times . He speaks regularly at business conferences in the UK, Europe, North America and Australia. Professor Birkinshaw is co-founder with best-selling author Gary Hamel of the Management Innovation Lab (MLab), a unique partnership between academia and business that is seeking to accelerate the evolution of management.