Foreword by Michael Bloomberg v Introduction 1 1 The Return of Retail Governance 17 2 Networked Citizenship 37 3 The Interactive City 55 4 The City as Digital Platform 73 5 The Responsive Employee 95 6 The Data-Smart City 119 7 Rethinking Government 139 8 Toward Responsive Cities 157 Notes 179 Acknowledgments 183 About the Authors 185 Index 187
Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government and director of the Innovations in Government Program at Harvard Kennedy School of Government. He is a nationally recognized expert on government management, reform, and innovation. Goldsmith currently directs Data-Smart City Solutions, a project working to catalyze the use of data at the local government level by serving as a central resource for cities interested in this emerging field. Susan Crawford is the John A. Reilly Visiting Professor in Intellectual Property at Harvard Law School and co-director of Harvard s Berkman Center. She is the author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age and a contributor to Bloomberg View. She served as Special Assistant to the President for Science, Technology, and Innovation Policy and co-led the FCC transition team between the Bush and Obama administrations.