Foreword vii Preface xiii Acknowledgments xv PART I Working in a Flat World 1 The Rise of the Project Workforce 3 2 Managing the Project/Service Delivery Life Cycle 17 3 Project Governance 27 4 Why Project Managers Need to Know about Sarbanes-Oxley 47 5 Complying with Labor Laws and Accounting Regulations 57 PART II Project Workforce Management 6 Organization and Work Breakdown Structures 75 7 The Workflow Foundation 83 8 Initiating Projects 103 9 Workforce Planning 111 10 Project Planning 123 11 Enterprise Timesheet Management 139 12 Travel and Entertainment and Expense Management 155 13 Budgeting and Cost Accounting 165ents 14 Billing, Chargeback, and Invoicing 173 15 Work in Progress and Forecasting 189 16 Risk, Scope, and Issue Tracking 197 17 Purchasing Workflows 211 18 Project Prioritization and Selection 221 19 Reporting and Dashboards 237 PART III Implementation 20 Integration 255 21 Deployment Roadmap 269 22 Implementation and Operations 275 23 User Adoption 289 24 On-Demand or On-Premise 295 25 Building the Business Case 303 26 Conclusion 335 Index 339
Rudolf Melik has been a successful entrepreneur, professional speaker, and author with more than twelve years of field-proven experience in project and workforce management, regulatory compliance, and business process automation. A former software engineer, he cofounded Tenrox in 1995, where he has served as the CEO since the company's inception. He helped build Tenrox into a respected international software company with clients in more than fifty countries. He is also the author of industry white papers and a book on professional services automation. He lives with his wife and two children in La Crescenta, California. He holds a bachelor's degree in electrical engineering from McGill University.