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Risk and Crisis Management in the Public Sector


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Table of Contents

1.Risk and Crisis: Definitions, Debates and Consequences 2.Risk and Crisis Management: Drivers and Barriers 3.Assessing, Evaluating and Communicating risks 4.Responding to Risk: Strategies and Methods 5.Contingency Planning and Crisis Preparedness 6.Managing the Acute Phase of Crisis: From Politics to Technology 7.After the Crisis: Evaluation, Learning and Accountability 8.Risk and Crisis Management in a Global world 9.Conclusion 10.Case Studies: Managing risk in public service organizations and Crisis management: a personal account by Ed van Thijn, Former Mayor of Amsterdam

About the Author

Dr Lynn T. Drennan is Education Programme Director at the Institute of Risk Management, UK Professor Allan McConnell is Professor (Public Policy) at the University of Sydney, Australia Dr Alastair Stark is Lecturer in Public Policy at the University of Queensland, Australia


`The revision of this helpful textbook confirms the validity of the ideas underpinning the first edition: to provide an integrated and sophisticated, yet succinct and highly teachable overview of the theory and practice of contemporary risk management and crisis management. These fields address different sides of the safety, security and business continuity coin. This book does a great job of allowing readers to see the connections between the challenges of identifying risks and preventing them from materializing on the one hand, and dealing with the consequences of risks that materialize and escalate in the form of major disruptions and emergencies on the other. It will be of great value to students, scholars, and practitioners alike in both in the corporate and public sectors.' - Paul `t Hart, Utrecht University School of Governance, The Netherlands

`"Nothing sells risk management like a crisis." Unfortunately, interest AFTER a crisis demonstrates bad timing. Further, passions (and political will) for future preparedness subside over time, and an all too common cycle emerges-Crisis/A Vow to Change/Weakening of the Vow/Next Crisis! This book provides expert guidance both on breaking that cycle and on constructing and implementing effective crisis response strategies and methods. It should be required reading for public leaders and managers.' - Peter C. Young, PhD, 3M Endowed Chair in International Business, University of St. Thomas-Opus College of Business Minneapolis, Minnesota, USA

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