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It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product. (As he said in Don't Make Me Think, "It's not rocket surgery".) Using practical advice, plenty of illustrations, and his trademark humor, Steve explains how to: * Test any design, from a sketch on a napkin to a fully-functioning Web site or application* Keep your focus on finding the most important problems (because no one has the time or resources to fix them all)* Fix the problems that you find, using his "The least you can do" approachBy paring the process of testing and fixing products down to its essentials ("A morning a month, that's all we ask"), Rocket Surgery makes it realistic for teams to test early and often, catching problems while it's still easy to fix them. Rocket Surgery Made Easy adds demonstration videos to the proven mix of clear writing, before-and-after examples, witty illustrations, and practical advice that made Don't Make Me Think so popular.
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Table of Contents

FINDING USABILITY PROBLEMSChapter 1 You don't see any elephants around here, do you?What do-it-yourself usability testing is, why it always works, and why so little of it gets doneChapter 2 I will now saw my [lovely] assistant in halfWhat a do-it-yourself test looks likeChapter 3 A morning a month; that's all we askA plan you can actually followChapter 4 What do you test, and when do you test it?Why the hardest part is starting early enoughChapter 5 Recruit loosely and grade on a curveWho to test, and how to find themChapter 6 Find some things for them to doPicking tasks to test, and creating scenarios for themChapter 7 Some boring checklists...that will save your buttChapter 8 Mind reading made easyYour job as test facilitatorChapter 9 Make it a spectator sportGetting everyone to watch, and telling them what to look forFIXING USABILITY PROBLEMSChapter 10 Debriefing 101Comparing notes and deciding what to fixChapter 11 The least you can do (TM)The best ways to fix usability problemsChapter 12 The usual suspectsSome problems you're likely to find, and how to think about fixing themChapter 13 Making sure life actually improvesTHE ROAD AHEADChapter 14 Teleportation made easyRemote Testing: Fast, cheap, and slightly out of controlChapter 15 Overachievers onlyRecommended reading and moreChapter 16 Happy trails / to youA few final words of encouragement

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