Preface Chapter 1: Safety Management Anno 2016 Chapter 2: What Does `Resilience' Mean? Chapter 3: The Basis For Resilient Performance Chapter 4: The Resilience Potentials Chapter 5: RAG - The Resilience Assessment Grid Chapter 6: RAG - Towards a Model of Resilient Performance Chapter 7: Developing Resilience Potentials Chapter 8: The Changing Face of Safety References Glossary
Erik Hollnagel (Ph.D., psychology) is Professor at the Department of Regional Health Research, University of Southern Denmark and Chief Consultant at the Centre for Quality, Region of Southern Denmark. Erik is also Adjunct Professor, Central Queensland University, Australia, Visiting Professorial Fellow, Macquarie University, Australia, Visiting Fellow, Institute for Advanced Study, Technische Universitat Munchen (Germany), and Professor Emeritus at Ecole des Mines de Paris (France) and the University of Linkoeping (Sweden). Since 1971 he has worked at universities, research centres, and industries in several countries and with problems from many domains, including nuclear power generation, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include industrial safety, human factors, resilience engineering, systems theory, and functional modelling. He has published more than 350 papers and authored or edited 20 books.