Chapter 1: Introducing Salesforce Field Service.- Chapter 2: Salesforce Field Service Objects and Data Model.- Chapter 3: Step by Step Field Service Implementation.- Chapter 4: Scheduling and Optimization.- Chapter 5: Managing Field Service Capabilities.- Chapter 6: Inventory Management.- Chapter 7: Extending Field Service to Mobile.- Chapter 8: Field Service Deployment, Testing, and Analytics.

About the Author

Saiteja Chatrati is a 6X certified Salesforce consultant currently working with Slalom LLC, a platinum Salesforce partner based in Silicon Valley helping her clients reach their Salesforce goals. She holds six active Salesforce certifications including: Salesforce Field Service Lightning, Salesforce Service Cloud Consultant, Salesforce Data Architect, Salesforce Platform App Builder, Salesforce Platform Developer 1, and Salesforce Administrator. She specializes in Salesforce Architecting, Solution Designing, Project Management, Business Analysis, Quality Assurance and Testing. As an Ranger Salesforce Trailhead member, Saiteja has many badges and super badges. Saiteja is also a certified Scrum Master (CSM) with sound knowledge of SCRUM framework and Agile principles.

Saiteja has spent several years within the Salesforce ecosystem. Being in the consulting space, she got the opportunity to design complex end to end implementations for fortune 500 organizations as well as startups. Her expertise includes architecting, solution designing, product management, business analysis and quality assurance.

You can learn more about her by visiting her LinkedIn page at https://www.linkedin.com/in/chatrati/

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About the Author