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Saunders Medical Office Management
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Table of Contents

1. The Health Care Professional 2. Personnel Management 3. The Front Office 4. Written Communication NEW 5. Medical Record 6. Billing, Coding, and Collections 7. Fraud, Abuse, and Compliance 8. Documentation and Risk Assessment 9. Ethical and Legal Issues 10. Health Care Technology 11. Safety and Health 12. Responsibilities of the Manager 13. Outpatient Services, Ambulatory Surgery Centers, and Hospitals 14. The Financial Side 15. Medical MarketingAppendices A. Sample Employee Pension Plan Booklet B. Medicare Carriers and Medicare Fraud Units by Region C. Internet Website Addresses for Health Care Professionals D. Abbreviations and Symbols Used in the Medical Office E. Patient Information Handbook for Central City Gastroenterology Associates F. Central City Medical Associates Office Procedure and Policy Manual G. Answers to Teasers, Testers, and Thinkers H. Sample Encounter Form I. Audit Summary Report Glossary

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