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Security Management for Healthcare


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Table of Contents


Introduction 1 Regulatory Compliance 2 Management of Personnel 3 Training Security Personnel 4 Proactive Crime Prevention 5 Incident and Event Investigation 6 Emergency Response 7 Customer Satisfaction: Enhancing the Patient Experience 8 Predictive Analytics: Metrics Use and Evaluation 9 Violence Prevention 10 Information Security Management 11 Evaluating Security Technology 12 The Security Survey

Appendix 1: Sample Facility Information Security Plan

Appendix 2: Sample Hospital Security Survey Schedule

Appendix 3: Sample New Employee Orientation Program

Appendix 4: Sample New Employee Orientation Check List

Appendix 5: Sample Training Policy


About the Author

Ben Scaglione, CPP, CHPA, CHSP has over 30 years of experience in the security field, directing security programs for world class organizations like Bellevue Hospital, New York Presbyterian Medical Center, and Atlantic Health Systems in the New York City area. Ben currently directs security programing for Lowers & Associates, part of the Lowers Risk Group. Prior to that Ben was the Director of Healthcare Security Services for G4S Secure Solutions. He has a Master's Degree from Rutgers University School of Criminal Justice and currently serves as the chairperson for the International Association for Healthcare Security and Safety (IAHSS) Affiliations Council. He is also currently a member of the IAHSS Education Council and the ASIS Healthcare Council. He is past Chairman of the ASIS International Healthcare Council and past President of the New York City Metropolitan Healthcare Safety and Security Directors Association. Ben has served as an adjunct professor at The Pratt Institute, Interboro Institute and John Jay College Peace Officer Academy in New York City, and was an instructor at New Jersey City University where he taught security management programs. He is a contributing author for the Journal of Healthcare Protection Management and is a past contributor to Security Magazine.


"Within a financially challenging environment like healthcare, this book is especially valuable in helping the reader create cost-effective strategies using data and metrics instead of just guessing what might work. Not only does this book offer an excellent overview of the healthcare security industry, it also describes specific tools and techniques that will help the healthcare security manager to be successful."

-Scott A. Hill, CPP

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