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Table of Contents

Introduction 1 Updates Are Available 7 Pay Attention. Keep the Plug Out. 15 School with Pay ? Five Paradigms to Break 35 The Games We Play(ed) 61 Showing Up ? The Gates Are Open 89 Five New Paradigms 97 Bringing Your MOST ? Four Gears for Showing Up 131 Gear 1 ? Your Mindset 135 Gear 2 ? Your Outcomes 161 Gear 3 ? Your Strengths 177 Gear 4 ? Your Time 185 Now Show Up! 209 About Tim Robson 217 Acknowledgements 219 Index 221

About the Author

Tim Robson is the owner of Coracle Learning Ltd, a management consultancy specialising in corporate culture, business improvement and employee development. Coracle designs programmes and provides advice and support to a wide spectrum of companies including some of the UK's leading brands such as Marks & Spencer, HSBC and The British Heart Foundation. Before launching Coracle, Tim was Head of Customer Service Design for Marks and Spencer, working across all store formats, sales channels and product lines. He also led Service Change and Contact Centre teams at HBOS and ran M&S Retail Customer Services, alongside ongoing development as an accredited NLP Master Practitioner.

Reviews

"...you will find some useful tips here" (HR, May 2014) "...as much for managers who have a team they want to get the most out of as it is for individuals who aren't feeling at one with their job." (inManagement, Summer 2014) "The book helps if you want to reshape your way of thinking about work practices to achieve more success and I challenge anyone not to uncover something from this book that can be taken away and positively applied to themselves, or their business. A very good read". (B2B Marketing, July 2014) "...worth a read if you're serious about your career." (PA Life, August 2014)

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