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Simulations for Personnel Selection

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Table of Contents

Simulations for Personnel Selection: An Introduction.- Part I: The Broader View.- Simulations in the Selection Context: Considerations, Challenges, and Opportunities.- Candidate Reactions to Simulations and Media-Rich Assessments in Personnel Selection.- Simulation Technologies.- Simulation Scoring.- Part II: Simulations in Action.- Designing and Implementing Software and Computer Skills Simulations.- How to Measure Contact Center Skills Using Multimedia Simulations.- Show Me You Can Do It: The Use of Interactive Simulations in Manufacturing Settings.- Simulations for Service Roles.- Managerial Simulations.- Tracing Cognition with Assessment Center Simulations: Using Technology to See in the Dark.- Future Directions.

About the Author

Dr. Fetzer is the Global Director of Advanced Assessment Technologies at CEB, the leading global provider of pre-employment assessments and talent measurement solutions. In this role, he is responsible for leading teams of I-O psychology and simulation/multimedia experts that design and develop leading-edge simulations and multimedia-based assessments that are utilized across many industries around the world. In addition, Dr. Fetzer is responsible for developing and implementing new and innovative methods for multimedia-based talent measurement, including serious games and other cutting-edge technologies. Dr. Fetzer holds a doctoral degree in I-O psychology and is a contributing member of the Society for Industrial and Organizational Psychology (SIOP), the Association of Test Publishers (ATP), the International Test Commission (ITC), the International Association of Applied Psychology (IAAP), and the American Psychological Association (APA). Kathy Tuzinski is a Principal Consultant at CEB. She works with a broad spectrum of clients to provide guidance on the application of CEB products to address their talent-related needs. In addition to her work with clients, she is also a product development expert with over fourteen years of experience creating innovative and engaging products for talent measurement, incorporating the latest animation and video technologies. She specializes in translating customer requirements into sellable products, managing cross-functional teams from IT and R&D, and adapting existing methods for test development to create entirely new ways of testing people's skills and capabilities. Her simulations have earned `Product of the Year' awards from Human Resources Executive and Customer Interaction Systems magazines. Prior to her current role at SHL, she was a research scientist for Personnel Decisions, International (now PDI Ninth House, a Korn Ferry Company) and Inscape Publishing, where she provided research consulting to Fortune 100 clients and developed the widely used DiSC-based INDRA tool for employee development. Kathy received her M.A. in Industrial/Organizational Psychology from the University of Minnesota and a B.A. in Psychology from St. Catherine University. She is a frequent presenter at industry conferences (SIOP, ATP), and has published several articles in industry journals.

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