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Foreword ixConrado Schlochauer Introduction: The Six Ds 1 D1 Define Business Outcomes 39 D2 Design the Complete Experience 77 D3 Deliver for Application 109 D4 Drive Learning Transfer 149 D5 Deploy Performance Support 191 D6 Document Results 223 Coda 281 Afterword 287Will Thalheimer References 291 Name Index 305 Subject Index 309 About the Authors 323
ROY V.H. POLLOCK is Chief Learning Officer and cofounder of The 6Ds Company. He is a popular speaker on improving the value created by training and development. ANDREW McK. JEFFERSON is cofounder and Chief Executive Officer of The 6Ds Company and a world-wide learning and development consultant. CALHOUN W. WICK, founder of the Fort Hill Company, is internationally recognized for his work on improving organizational performance.