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Gives managers a clear, bottom-up approach to performance management based on just six easy-to-measure, straightforward KPIs Offers an innovative, universal tool presented in a highly practical guide, packed with examples, checklists and tips The six key figures cover all the critical areas, from people management and profitability to operational excellence and customer service
Patrick M. Georges is a professor in management, teaching at some of Europe's leading business schools, including HEC Paris, College des Ingenieurs and The University of Brussels. He is a serial entrepreneur and his businesses include The Management Cockpit Company, producing decision support software for executives, sold to SAP. Josephine Hus is an engineer with an MBA from College des Ingenieurs. She has extensive experience with 4G wireless technologies, has worked in performance management within Airbus and is now a management consultant at a major strategy consulting firm.
--John Gibbs"Leading Business Books" (09/26/2013) "Gives managers a simple, solid and coherent framework to guide them as they make difficult decisions on a day-to-day basis."--Jim Pulcrano "Executive Director, IMD Business School, Switzerland " Gives managers a simple, solid and coherent framework to guide them as they make difficult decisions on a day-to-day basis. --Jim Pulcrano "Executive Director, IMD Business School, Switzerland ""