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Six Sigma

New or Used: $93.15
With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner' s point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.
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Table of Contents

1. Six Sigma Origins2. Quality Masters3. Leadership and Strategic Planning4. Creating a Customer Focus5. Teams6. Project Management7. Measures and Metrics8. Problem Solving Using Design, Measure, Analyze, Improve, Control9. Statistics10. Variable Control Charts11. Process Capability12. Probability13. Attribute Control Charts14. Reliability15. Failure Modes and Effects Analysis16. Design of Experiments17. Lean Manufacturing appendix 1: Normal Curve AreasAppendix 2: Factors for Computing Central Lines and Control LimitsAppendix 3: Values of t DistributionAppendix 4: Binomial DistributionAppendix 5: Poisson DistributionAppendix 6: Websites for QualityAnswers to Selected ProblemsBibliographyIndex

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