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About the Author

Paul Spiegelman is founder and CEO of The Beryl Companies, which includes--among other companies--BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers; and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience. BerylHealth has won nine "best place to work" awards, and in 2012, Spiegelman was honored with the Ernst & Young Entrepreneur of the Year award. He is a sought-after speaker and author on executive leadership, corporate culture, and employee engagement. His views have been published in the New York Times, Inc. magazine, Entrepreneur, the Dallas Morning News, and he has appeared on many radio and television broadcasts.


The Beryl employees who you will hear from in this book are the ones who we trust with our most important stakeholders, our patients. The Beryl culture translates into our patients and

their families feeling cared for, listened to, engaged with, and ultimately healed. -- David T. Feinberg, MD, MBA "President, UCLA Health System CEO, UCLA Hospital System Associate vice chancellor"

Spiegelman has captured the essence of the things that really matter the most in

business providing an environment where your employees are engaged and inspired. Very well done, Paul! -- Doug Tatum "Chairholder, the Wright Chair of Entrepreneurship Associate professor, Jennings A. Jones College of Business, MTSU Author, No Man's Land"

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