Acknowledgements. Introduction. 1. Thinking about the legislative and policy environment for social care. 2. Strategic planning. 3. The business planning process. 4. Managing resources in your business plan. 5. Project management. 6. The commissioning and contracting process. 7. Managing performance. 8. The process of decision-making. 9. Risk assessment and risk management. 10. Evaluation. References. Contributors to manager's comments. Index.
Trish Hafford-Letchfield is Senior Lecturer in Social Work at Middlesex University. She has spent many years managing adult services in a local authority and has remained in practice through her continuing involvement with the voluntary sector as a Trustee and management mentor. Trish has been involved with leadership and management education for several years. She has published widely in this area and has a specific interest in older people and equality issues in both education and practice.
This is a text grounded in social care policy and practice which
provides the base for the discussion of social care leadership and
management. The message is about participative management, the
medium is engagement with people across the organisation, and the
means are the tools and techniques introduced, described and made
relevant with examples of their use within social care. It is
wide-ranging and practical and is both an introductory text to read
and a reference book to browse.
*Dr. Ray Jones, Professor of Social Work, Kingston University and
St George's, University of London, UK*
As we move towards the future with more emphasis on individual need
and preference, the challenge for managers will be to deliver
quality, efficiency and value in ways that are flexible and
innovative, in an environment where policy, professional boundaries
and resource levels are often conflicted. In this book, Trish
Hafford-Letchfield gives managers and leaders the tools to navigate
their way to solutions. At a time of rapid change within the social
care sector, the organisations that innovate and manage well will
be those that survive, and this book provides a very useful and
practical route map to success.
*Martin Green, Chief Executive, English Community Care
Association*
For social care managers and students, Hafford-Letchfield (Social
Work, Middlesex U., UK) offers an accessible guide to strategic
social care mangement and the knowledge and skills needed by
managers in today's care sector. She covers the legislative and
policy environment for social care in the UK, strategic planning,
business development, resource and financial management,
commissioning and contracting, project management, decision making,
quality assurance and performance measurement, risk assessment and
management, and evaluation techniques.
*Reference & Research Book News*
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