Table of Contents

Preface.
About the Author.
1. Why Quality is Important.
2. How It All Began.
3. The Quality Gurus.
4. ISO 9000 (2000).
5. Total Quality Management.
6. Customer Satisfaction.
7. Employee Empowerment.
8. Teamwork and Teams.
9. Communication.
10. Personal Effectiveness.
11. The Economics of Quality.
12. Quality as a System.
13. The Cost of Quality.
14. Quality Tools (Part 1).
15 Quality Tools (Part 2).
16 Variation.
17 Concepts of Statistical Quality Control.
18 SPC and Control Charts.
19 Process Capability.
20 Epilogue.
Glossary.
References.
Subject Index.

About the Author

Michael R. Speegle is currently the Department Chairman of Process Technology, Instrumentation and Electrical Technology at San Jacinto College in Pasadena, Texas. He holds a master's degree in biology from the University of Texas at Arlington, and has worked for 18 years in the petrochemical and refining industry in various roles. Retired from BP-Amoco, Speegle completed three oil and gas internships sponsored by BP to enhance the teaching of oil and gas exploration and production. He is also the author of several books and articles in the field and co-authored two textbooks for analyzer technicians. Speegle is a member of the Gulf Coast Process Technology Association and has received a certificate in oil and gas production from the Center for the Advancement of Process Technology.

Reviews

Preface. About the Author. 1. Why Quality is Important. 2. How It All Began. 3. The Quality Gurus. 4. ISO 9000 (2000). 5. Total Quality Management. 6. Customer Satisfaction. 7. Employee Empowerment. 8. Teamwork and Teams. 9. Communication. 10. Personal Effectiveness. 11. The Economics of Quality. 12. Quality as a System. 13. The Cost of Quality. 14. Quality Tools (Part 1). 15 Quality Tools (Part 2). 16 Variation. 17 Concepts of Statistical Quality Control. 18 SPC and Control Charts. 19 Process Capability. 20 Epilogue. Glossary. References. Subject Index.