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THE JOURNEY TO LEAN Lean Vision and Principles The Five Lean Principles Understanding Value and Waste Muda (Waste) Mura (Unevenness) Muri (Overburden) Going Lean and Staying Lean Thinking It Through The Sustainable Lean Iceberg Strategy and Alignment Leadership Behavior and Engagement Company Background The Road to Lean Company History Cogent Power (UK) Ltd Cogent Power (Sweden) A.B. Cogent Power (Canada) Inc. The Challenge Facing Cogent BELOW THE WATERLINE Strategy and Alignment Cascading the Strategy into the Business P: Planning D: Doing Phase C: Check Phase A: Act Phase Leadership Level 5 Leadership Situational Leadership Distributed or Dispersed Leadership Behavior and Engagement Changing the Organization Overcoming Resistance to Change Lean Behaviors Organizational Culture National Culture Changing Behaviors Involving the Unions Motivation for Change Engagement ABOVE THE WATERLINE Processes Eliminating Waste in the Order Fulfillment Process Identifying Waste in the Order Fulfillment Process From Current State to Future State Adding Value in the Order Creation (Sales) Process Understanding the Voice of the Customer Conducting the Survey Mapping the Sales Process Technology, Tools, and Techniques Lean Tools and Techniques: An Overview Lean Tools for Managing Lean Enterprises 5S: Workplace Organization Visual Management Lean Tools for Operating a Lean Enterprise Mapping Standardized Work Total Productive Maintenance Single-Minute Exchange of Die (SMED) Just-in-Time (JIT) Pull Systems Kanbans Jidoka Tools and Techniques to Sustain a Lean Environment Sustainability Audits A Word about the Technologies THE ROAD FROM PUSH TO PULL Route to Lean Lowering the Waterline: Rigorous, Not Glamorous Key Findings In Summary A Final Word Sources of Further Help Recommended Publications Companion Books to This Publication Other Useful Texts Jargonbuster
Professor Peter Hines held the chair in supply chain management at Cardiff University's Lean Enterprise Research Centre until 2010 and is the chairman of SA Partners as well as an adjunct professor in Lean Enterprise at the University of South Australia. He followed a successful career in the distribution and manufacturing industry before joining Cardiff Business School in 1992, and his work on extending the boundaries of Lean thinking has received international, widespread attention. He has written or co-written more than fifty books and papers, including Going Lean (2000) and Lean Profit Potential (2002). He is an editorial adviser for five journals, including the International Journal of Logistics: Research and Applications which he started and is a skilled Lean mentor and coach, especially within multi-site operations, strategy deployment, and supplychain management. Dr Pauline Found is a Fellow of the Institute of Operations Management and holds a diploma in Environmental Management, B.A., B.Sc., MBA, and Ph.D. She is employed as a senior research associate at Cardiff University. Pauline was a researcher on the SUCCESS program at Cardiff University Innovative Manufacturing Research Centre (IMRC) that conducted the research into sustainability of Lean implementations. Prior to joining Cardiff University in 2004, Pauline had a successful career in industry for fifteen years, working for major UK FTSE 100 organizations, gaining management experience in purchasing, operations planning, quality, and human resource management. In addition to co-authoring Staying Lean: Thriving Not Just Surviving, she has published several papers on Lean and organizational change, and has presented the findings at major international conferences and industrial workshops. In 2009 she was elected to serve as president of the College of Behavior in Operations Management, a college of the Production and Operations Management Society (POMS), an international professional organization representing the interests of POM professionals from around the world. Gary Griffiths has an industrial engineering background with more than twenty years of hands-on experience in continuous improvement and Lean thinking. Combining practice with research throughout his career, he graduated to the master's degree level in 2000 from the University of Wales. Gary has been with SA Partners since 2003 and has proven credibility in designing multi-site, integrated continuous improvement programs for a range of corporate clients (Gary was, in fact, the Lean program manager for the Cogent work). Having successfully applied the practices and principles of Lean in order creation, order fulfillment, and innovation business processes, Gary has worked in a range of business sectors, including FMCG, engineering, health and automotive, and has covered every continent in the world in doing so. Gary is head of capability development at SA Partners and specializes in Lean diagnostics and implementation, Lean maturity roadmap design, equipment effectiveness, and Lean leadership. Gary currently teaches Lean leadership at the University of South Australia. Richard Harrison joined the Mars confectionery group straight out of school and, following completion of a business degree and a two-year post-graduate sponsorship at the London Business School, gained broad experience working at the board level in sales and marketing roles with premium branded products across a range of different industries. Richard joined SA Partners in 2002 with the assignment to take Lean off the shop floor and apply the philosophy within the sales and marketing environment. He is currently a managing consultant and a specialist in customer value and sales performance improvement and brings a wealth of practical experience to clients from across a wide variety of global market sectors and industries, including consumer products, retail, engineering, manufacturing, food, packaging, software, aerospace, automotive, medical, pharmaceutical, insurance, finance, the public sector, and legal. Within SA Partners he heads up the product group development for customer value and sales. Richard is a Master Practitioner in NLP.
In my first contacts with Professor Peter Hines at Cardiff University and Chris Butterworth at S.A. Partners, I became convinced that the holistic approach they had developed was the concept I had sought. After having worked with them for many years now and seen the great successes we have achieved at Cogent Power, I am even more convinced that this is the way a business (any business--and not just automotive) should be run. --Marcel Schabos, Cogent Power MD, 2003--2007