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Steps to Safety Culture Excellence

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Table of Contents

INTRODUCTION vii OTHER WORKS ON SAFETY CULTURE xvii UNDERSTANDING AND IMPROVING SAFETY CULTURE xix MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCESM* xxix MILESTONE 1 STRATEGY 1 STEP 1.1 Purpose 5 STEP 1.2 Core Values 6 STEP 1.3 Vision 8 STEP 1.4 Long- and Short-Term Goals 10 STEP 1.5 Objectives 12 STEP 1.6 Marketing 12 STEP 1.7 Initiatives 15 STEP 1.8 Safety Excellence Accountability System 16 STEP 1.9 Identify and Enable Change Agents 20 STEP 1.10 Measure/Adjust 24 STEP 1.11 Continuous Improvement 27 MILESTONE 2 ASSESSMENT 29 STEP 2.1 Evaluation of Existing Safety Initiatives 30 STEP 2.2 Perceptions 31 STEP 2.3 Interviews 37 STEP 2.4 Safety Data Analysis 39 MILESTONE 3 CLARITY 41 STEP 3.1 SET Structure 42 STEP 3.2 SET Strategy Briefing 47 STEP 3.3 SET Clarity Workshop 48 STEP 3.4 STEPS Employee Briefing(s) 57 MILESTONE 4 CLIMATE 63 STEP 4.1 Commitment 65 STEP 4.2 Caring 67 STEP 4.3 Cooperation 68 STEP 4.4 Coaching 70 MILESTONE 5 CHEMISTRY 75 STEP 5.1 Passion 76 STEP 5.2 Focus 78 STEP 5.3 Expectations 80 STEP 5.4 Proactive Accountability 86 STEP 5.5 Reinforcement 87 STEP 5.6 Vulnerability 89 STEP 5.7 Communication 91 STEP 5.8 Measurement 97 STEP 5.9 Trust (The Bonding Agent) 104 MILESTONE 6 CONTROL 107 STEP 6.1 Targeting Safety Improvement 108 STEP 6.2 Taking a Safety-Improvement STEP 111 STEP 6.3 Converting BBS to STEPS 112 STEP 6.4 Motivation 114 MILESTONE 7 CONTINUOUS IMPROVEMENT 117 STEP 7.1 Ongoing Safety-Improvement STEPS 118 STEP 7.2 The FILM for a Cultural Snapshot 119 STEP 7.3 Multilevel Support 122 STEP 7.4 Succession Plan for SET 123 STEP 7.5 Onboarding: New-Employee Orientation to STEPS 124 STEP 7.6 Professional Development 125 STEP 7.7 Reassessment 126 CONCLUSION 127 BIBLIOGRAPHY 129 APPENDIX A EXPLANATION OF TERMS 131 APPENDIX B PARETO ANALYSIS WORKSHEET AND INSTRUCTIONS 133 APPENDIX C SELECTING EFFECTIVE MEMBERS FOR SAFETY EXCELLENCE TEAMS 135 APPENDIX D LIST OF VARIABLES RECOMMENDED FOR ACCIDENT INVESTIGATION REPORTS 137 APPENDIX E ACTION PLAN FORM 139 APPENDIX F STEPS AUDIT CHECKLIST 141 INDEX 143

About the Author

TERRY L. MATHIS is the founder and CEO of ProAct Safety,an international safety excellence consulting firm that haspioneered innovative approaches to culture improvement, behavioralstrategies, and management of safety since 1993. He is a regularkeynote speaker and columnist for safety publications, as well as astrategic advisor to the leaders of many top performingorganizations. SHAWN M. GALLOWAY is President of ProAct Safety. As aninternational consultant, professional keynote speaker, andstrategist, he has helped hundreds of organizations achieve andsustain excellence in safety, culture, and operational performance.He is also the host of the highly acclaimed weekly podcast series,Safety Culture Excellence(R), a columnist for several magazines,and advisor to many of the best in safety performance.


The 38-page introductory section provides a usefulsummary of the background principles involved in the pursuit ofsafety culture excellence and is a good read for those unfamiliarwith this topic. (Occupational Medicine, 5 July2014)

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