Table of Contents

Part One Introduction to the Dental Profession
1 Orientation to the Dental Profession
2 Dental Basics
Part Two Communication Skills: Principles and Practices
3 Communication Skills and Tools
4 Written Correspondence and Electronic Communication
5 Patient Relations
6 Dental Healthcare Team Communications
Part Three Managing Dental Office Systems
7 Computerized Dental Practice
8 Patient Clinical Records
9 Information Management and Security
10 Dental Patient Scheduling
11 Continuing Care Program (Recall or Re-Care Systems)
12 Inventory Management
13 Office Equipment
Part Four Managing Dental Office Finances
14 Financial Arrangement and Collection Procedures
15 Dental Benefit Plan Processing
16 Bookkeeping Procedures: Accounts Payable
17 Bookkeeping Procedures: Accounts Receivable
Part Five Managing Your Career
18 Employment Strategies
Appendix: Patient Paperwork

About the Author

Linda Gaylor holds a Bachelor of Science degree in Public Administration with a minor in Organizational Management, and a Master of Education degree in Educational Management. Linda worked in private practice as an administrative assistant, office manager, and RDA for more than 20 years, and also taught for 15 years to prepare students for careers in all areas of dental assisting. Linda is retired, but has continued to expand her dental assisting skills by staying up-to-date with current trends and practices and has formed a consulting group to provide assistance in curriculum development and dental practice management.