Getting organized: perparing to do it now; taking action now; deciding logically; managing information; learning from experience. Writing effectively: writing clearly; understanding the basics; structuring your writing; using everyday formats. Thinking creatively: understanding creativity; developing creativity; using a creative approach; working with others. Influencing people: understanding influence; managing yourself; presenting ideas; exercising influence. Developing NLP skills: thinking about performance; improving your performance; helping others to improve; continuing to improve. Dealing with difficult people: understanding difficult people; assessing your options; working for co-operation; dealing with conflict. Appraising staff: understanding the purpose; preparing to appraise; managing the appraisal; following up the appraisal. Managing public relations: understanding public relations; developing PR skills; working with the media; producing publicity. Putting customers first: understanding customers; reviewing your approach; delivering satisfaction; improving performance. Managing globally: succeeding as a global manager; managing relationships; working practices; leading global teams. Balancing work and life: assessing success; understanding yourself; making changes; sustaining balance. Managing your career: mapping the future; exploring career options; developing your career; achieving career success.
Robert Heller is a leading authority in the world of management consultancy. He was the founding editor of Management Today, Britains's leading management magazine and has launched numerous magazines, including Campaign, Computing and Accountancy Age.