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Supporting Positive Behaviour


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Table of Contents

Introduction. Responsibilities. What is behaviour? Causes of challenging behaviour. Reacting and responding to challenging behaviour. Self harm. How to minimize and/or prevent challenging behaviour. The principles of care: Respecting service users with challenging behaviour. Health, safety and risk. Reporting and recording. Taking care of yourself and being supported. Self assessment tool. Certificate. References and further reading. Legislation and useful websites. The author.

About the Author

Suzan Collins is a trainer and consultant in management and social care, and was registered manager with the Commission for Social Care Inspection (CSCI), now called Care Quality Commission (CQC). She delivers training throughout the UK to service users, support staff, managers and HR staff in the NHS, statutory, private and voluntary sectors. She also assesses and internally verifies NVQs in Health and Social Care and Management and the Learning and Development awards, as well as being an active marker, verifier and consultant for the Learning Disability Induction Award programme. For more information go to


An excellent introduction and helpful tool to use "on the job" for person new into the social care work force. -- International Journal of Positive Behavioural Support
The opening paragraph of this interactive workbook reminds us that we must respect every person we work with, including those whose communication and behaviour we find "challenging". What a refreshing starting point. Other texts often offer a traditional medical model of challenging behaviour as purely symptomatic of the person's diagnosis, but here we begin with the "person first" and the book continues this emphasis throughout. -- Journal of Dementia Care
The book will be a real help in staff development and training. There are excellent case studies, exercises and self-assessment "tools". -- Caring Times

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