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System Center Operations Manager (OpsMgr) 2007 R2 Unleashed


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Table of Contents

Chapter 1 Introduction and What's New 1Licensing Updates 2 Licensing Changes to the System Center Server Management Suite 3 Licensing of Cross Platform Applications 4New in Service Pack 1 4 SP 1 Highlights 4 Gateway Enhancements 5 Clustered RMS Enhancements 6 RMS Encryption Key Backup 6R2 Highlights and Capabilities 7 Importing Management Packs 9 New and Updated Templates 11 User Interface 13 Run As 14 IIS 7 and ASP.NET 64-Bit Apps 14 Large-Scale Monitoring of URLs 15 Maintenance Mode 15 32-Bit Performance Counter Support on 64-Bit Systems 15 Web Console (Health Explorer) 15 Notification Subscription Wizard 16 Service Level Monitoring 17 Reporting Enhancements 19 Recalculating and Resetting Monitor States 21 Power Consumption Monitoring 22Summary 22Chapter 2 Unix/Linux Management: Cross Platform Extensions 23Supported Platforms and Requirements 23Preparing to Discover Unix/Linux Computers 27 Name Resolution 28 Account Information Gathering 28 Update WinRM 29 Configuring Accounts and Profiles 30 Importing the Unix/Linux Management Packs 36Discovering and Monitoring Unix/Linux Computers 39 Discovering 39 Manually Installing the CrossPlat Agent 45 Notes on Unix Commands 48 Common Agent Deployment Errors 50 Additional Reference Material on CrossPlat 51 Monitoring (Where Do You Find Everything?) 53Integrating Unix/Linux Computers in OpsMgr 54 OpsMgr Console 54 Health Explorer 56 Reports 57 Tasks 58 Integration with Distributed Applications 59Bridgeways Management Packs 61 The Bridgeways VMware ESX Management Pack 62 The Bridgeways Apache Management Pack 68Novell SUSE Management Pack 70 Logical Disk Volume Recovery 72 Cron Service Recovery 73 Performance Collection 76 Custom Scripting in the SUSE Management Pack 77Management Pack Templates 83 Unix/Linux Log File Template 83 Unix/Linux Service Template 84Connectors 86Summary 96Chapter 3 Operations Manager 2007 R2 and Windows Server 2008 97Installing Operations Manager 2007 R2 97 Hotfixes 98 Prerequisite Changes 99 Roles and Features 99 The Windows 2008 Firewall 103 After Installation 106Upgrading to Operations Manager 2007 R2 109 Upgrading to OpsMgr 2007 R2-Currently on Windows 2008 109 Upgrading to OpsMgr 2007 R2-Currently on Windows 2003 111 Upgrading to OpsMgr 2007 R2-Known Issues 111Additional Windows 2008 Considerations 112 Windows Server 2008 SP 2 112 Windows Server 2008 R2 112 Server Core 113 Windows Server 2008 Updated or New Management Packs 114Summary 116Chapter 4 Using SQL Server 2008 in OpsMgr 2007 R2 117Core OpsMgr Component Support 117 High Availability with Standard and Enterprise Editions 119 Database Maintenance with Standard and Enterprise Editions 120Setup 121 Hardware Best Practices 121 Upgrading Databases from SQL Server 2005 to SQL Server 2008 123 SQL 2008 Reporting Services 128 Post-Installation Steps for SQL Server 131Operations Manager 2007 R2 Reporting 133 Architecture 133 Enhancements 135Database Maintenance 138 Operational Database Maintenance 139 Data Warehouse Maintenance 144Useful SQL Queries 145 Operational Database SQL Queries 146 Data Warehouse Database SQL Queries 148 Miscellaneous SQL Queries 149Summary 151Chapter 5 PowerShell Extensions for Operations Manager 2007 153Windows PowerShell Basics 153 Installing and Accessing PowerShell 154 General PowerShell Concepts 155 Basic Navigation and Functionality 157 Cmdlet Structure 157 Getting Started 159 Special Variable $_ 161 Comparison Operators 162 Filtering Cmdlets 162 Sorting and Selecting Cmdlets 165 Formatting Cmdlets 166 Conditional Statements 167 Looping Statements 170 Providers 171 Profiles 172Using the Operations Manager PowerShell Shell 173 Monitoring: Provider 174 Listing OpsMgr Shell Cmdlets 175 Commonly Used Cmdlets 175 Get-Alert and Monitoring: 177 Incorporating the Operations Manager SDK 179 PowerShell Performance 180PowerShell and Operations Manager Examples 181 General PowerShell Examples 181 Operations Manager Examples 184PowerShell Best Practices 191Summary 191Chapter 6 Management Solutions for Small and Midsize Business 193Windows Small Business Server 2008 194 SBS 2008 Native Management Features 194 Remote Operations Manager Scenarios for SBS 2008 197Windows Essential Business Server 2008 198 EBS and Essentials 198 EBS with Remote OpsMgr 200Preview of System Center Essentials 2010 202 Essentials 2010 Setup Experience 203 Using the Essentials 2010 Virtualization Features 205 Other New Essentials 2010 Features 208Summary 211Chapter 7 Operations Manager and Virtualization 213The Case for VM Management 213 Virtualization Challenges and Rewards 214 VM Management Standards: Cloud Computing Enabler 215Managing VMs without VMM 216 Choosing Not to Deploy Virtual Machine Manager 217 Monitoring Virtual Server 218 Monitoring Windows Server Hyper-V 219 Monitoring VMware ESX with OpsMgr 220Installing VMM and Connecting It to OpsMgr 221 Installing Virtual Machine Manager 222 Integrating Operations Manager with VMM 225The VMM Management Pack 227ESX vCenter Integration 232 Adding a VMware Virtualization Manager 232 Managing ESX Hosts and Guest VMs 234Performance and Resource Optimization 236 Enabling PRO Tips 236 VMM Native CPU and Memory PRO Feature 237 PRO-Enabled Vendor Management Packs 239Using VMM in DMZs and Untrusted Domains 240 OpsMgr and VMM Agent Alternate Security Modes 240 VMM and OpsMgr Agent Architecture Differences 243 Virtualizing OpsMgr 2007 and VMM Components 244Summary 246Chapter 8 Management Pack Authoring 247What's in a Management Pack? 248MP Authoring Tools 248 The Authoring Console 249 The Operations Console 249 An XML Editor 249 A Script Editor 250Scripting in OpsMgr 2007 251 Preparing Your Development Workstation 251 Types of Scripts in OpsMgr 2007 Management Packs 252 Nuts and Bolts of the OpsMgr Scripting API 253 Logging an Event 254 Scripting for Health Monitoring and Displaying Performance 255 Using a Script in Discovery 256Designing Your Management Pack 259 Identifying Application Components (Classes) 260 How the Components Are Related (Relationships) 260 Defining the Health Model (Health Rollup) 261 Design Best Practices 262 Design Worst Practices (AKA Good Stuff NOT to Do) 262Discovering Application Components 262 Discovery Best Practices 264 Discovery Worst Practices 264Building Your Management Pack 264 The Point-of-Sale Batch Processing Application 265 Naming Conventions 265 Classes and Relationships 267 Service and Health Model in the POS Batch Processing Application 268 Using the R2 Authoring Console to Create Object Classes and Relationships 269 Creating the Object Classes and Relationships 270 Object Discoveries 272 Monitoring 277 Product Knowledge 280Modules: The Building Blocks of Workflows 280 Data Source 281 Condition Detection 281 Write Action 281 Probe Action 281 Workflow Summary 282Advanced Authoring: Creating a Custom Workflow 283Step-by-Step: Creating a Custom Workflow with Cook Down 284 Create the Custom Data Source 285 Create the Monitor Type 286 Create the Custom Unit Monitor 289 Create the Performance Collection Rule 290 Create a Performance View 292 Verifying Cook Down 296 Troubleshooting Cook Down 298Reports 303Tips for a Successful MP Authoring Experience 305Summary 305Chapter 9 Unleashing Operations Manager 2007 307Distributed Environments 307 Explaining Distributed Environments 307 Distributing Management Servers and Gateways 309 Agent Deployment and Management 314 Remote Operations 317High Availability 320 Clustering the OpsMgr Components 321 Root Management Server High Availability 323 Advanced Cluster Configurations 325 Clustering Alternatives 326Business Continuity 327 Backup and Recovery 328 SQL Log Shipping and Database Mirroring 332Visio Add-In for OpsMgr 2007 332Beyond the Basics of ACS 338 ACS in OpsMgr 2007 R2 338 ACS Noise Filtering 340 ACS Access Hardening 341 Auditing SQL Server 2008 344 Auditing Cross Platform 347 Secure Site Log Replay 348 Community Resources 349Network Monitoring Using Distributed Applications 350 Monitoring Redundant LAN Links 350 Using the Distributed Application Designer 351Targeting 356 Objects in OpsMgr 2007 356 What You Can Target 358 Using Management Pack Templates 366 Using the Authoring Console to Create a Target 371Summary 389Appendix A OpsMgr R2 by Example 391Active Directory MP 391 How to Install the Active Directory MP 391 Tuning/Alerts to Look for in the Active Directory MP 394 Active Directory Management Pack Evolution 407Exchange 2007 MP 407 How to Install the Exchange 2007 MP 408 Exchange MP Tuning/Alerts to Look for 409SQL Server MP 410 How to Install the SQL Server MP 410 SQL MP Optional Configuration 411 SQL MP Tuning/Alerts to Look for 411 SQL Server Management Pack Evolution 415Windows Server MP 416 How to Install the Windows Server MP 416 Windows Server MP Tuning/Alerts to Look for 417 Windows Server Management Pack Evolution 420Operations Manager MP 420 How to Install the Operations Manager MP 420 Operations Manager MP Tuning/Alerts to Look for 420DNS MP 427 How to Install the DNS MP 427 DNS MP Tuning/Alerts to Look for 428 DNS Management Pack Evolution 433Group Policy MP 433 How to Install the Group Policy MP 433 Group Policy MP Tuning/Alerts to Look for 434 Group Policy Management Pack Evolution 436DHCP MP 436 How to Install the DHCP MP 436 DHCP MP Tuning/Alerts to Look for 437 DHCP Management Pack Evolution 439Print Server MP 439 How to Install the Windows Print Server MP 439 Windows Print Server MP Tuning/Alerts to Look for 440 Print Server Management Pack Evolution 440SharePoint MP 441 How to Install the SharePoint MP 441 SharePoint MP Tuning/Alerts to Look for 441Configuration Manager MP 443 How to Install the Configuration Manager MP 443 How to Configure the Configuration Manager MP 444 Configuration Management MP Tuning/Alerts to Look for 447TMG MP 447 How to Install the TMG MP 447 How to Configure the TMG MP 448 TMG MP Tuning/Alerts to Look for 453Appendix B Reference URLs 455General Resources 455Microsoft's OpsMgr Resources 464Blogs 467OpsMgr Shell 469PowerShell Information 470Cross Platform 471Connectors 471The System Center Family 472Public Forums 473Appendix C Available Online 475SQL Server Resources 475Authoring Resources 476ACS Resources 476Reference URLs 477Index 479

About the Author

Kerrie Meyler is an independent consultant and trainer with 15+ years of IT experience, including work as a Senior Technical Specialist at Microsoft. Cameron Fuller is a Principal Consultant for Catapult Systems, a Microsoft Gold Certified Partner. He focuses on management solutions and has 15+ years of infrastructure experience. John Joyner is Senior Architect at ClearPointe, a leading provider of remote server management and hosted Network Operations Center services based on OpsMgr. He was Track External Advisor for TechEd 2009's Virtualization track. Andy Dominey is Principal Operations Manager Consultant at 1E, a Microsoft Partner specializing in Windows management. He has made substantial contributions to high availability in OpsMgr 2007. The authors are experienced Operations Manager administrators, have been recognized as OpsMgr MVPs, authored System Center Operations Manager 2007 Unleashed, and present at TechEd and MMS.

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