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Tackling Difficult Conversations Pocketbook

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Tackling Difficult Conversations Pocketbook

By Peter English, Phil Hailstone (Illustrated by)

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Format: Paperback, 112 pages
Other Information: Illustrations
Published In: United Kingdom, 01 September 2009
At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.
EAN: 9781906610043
ISBN: 1906610045
Publisher: Management Pocketbooks
Dimensions: 10.5 x 14.8 centimetres (0.06 kg)
Age Range: 15+ years
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