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Talk Less, Say More

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Table of Contents

Introduction Connect -Convey-Convince(R). 1 CONNECT Managing Attention. 10 Signs You May Be a Weak Connector. CHAPTER ONE Why Connect? CHAPTER TWO Stay in Their Moment. CHAPTER THREE Frontload. CHAPTER FOUR Goldilocks Candor. Connect Review and Action Plan. 2 CONVEY Managing Information. 10 Signs You May Be a Weak Conveyor. CHAPTER FIVE Why Convey? CHAPTER SIX The Eyes Trump the Ears. CHAPTER SEVEN Talk in Triplets. CHAPTER EIGHT Tell Stories. Convey Review and Action Plan. 3 CONVINCE Managing Action. 10 Signs You May Be a Weak Convincer. CHAPTER NINE Why Convince? CHAPTER TEN Sound Decisive. CHAPTER ELEVEN Transfer Ownership. CHAPTER TWELVE Adjust Your Energy. Convince Review and Action Plan. Putting It All Together. About the Author. Acknowledgments. Index.

About the Author

Connie Dieken is the country's foremost Fortune 500 leadership communication coach, an Emmy(R) Award-winning former television news anchor, and an inductee of the Radio/Television Broadcasters Hall of Fame. She is the founder and President of onPoint Communication, where she has guided thousands of leaders from organizations like Apple, Olympus, and McDonald's to be more influential and achieve positive results.


"Talk Less, Say More has become an integral part of our sales training program. In today's manufacturing environment, our sales engineers must be able to quickly gain mind share of our customers, deliver the appropriate messages, and win new business. Talk Less, Say More provides the communication tools critical for success." -Dana Fritz, Manager, Global Sales Training Rockwell Automation " Talk Less, Say More is the answer to become an effective communicator. Connie's principles can be employed immediately to improve both your personal and business interactions." - Terry Bauer , Corporate Director of Sales Execution Reinhart FoodService

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