Table of Contents

1 TALKING TO THE ELEPHANT

2 TAKING A SYSTEMS VIEW

3 MOVING ALONG THE CHANGE PATH

4 COMMUNICATING VALUE

5 UNDERSTANDING MOTIVATION

6 ANALYZING BEHAVIORS

7 DETERMINING IF IT'S A TRAINING PROBLEM

8 MAPPING TO SOLUTIONS

9 USING PERSUASION AND MOTIVATION TECHNIQUES

10 USING PLANNING, PRACTICE & FEEDBACK

11 USING ENVIRONMENTAL AND SOCIAL SUPPORT

12 VALUES AND IDENTITY

13 DESIGNING RESPONSIBLY

14 PUTTING IT ALL TOGETHER: A CASE EXAMPLE

15 REAL-WORLD EXAMPLES

About the Author

JULIE DIRKSEN is an international writer, speaker, and workshop facilitator for professional organizations like the Association for Talent Development, the Learning Guild, and others. She is an award-winning translator of research into practice to help workplace practitioners.